Parsons Child and Family Center / Satisfaction Survey

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SATISFACTION SURVEY

Your opinions and suggestions are very important to us and will help us to effectively offer the services that you need. Please take a moment to complete the following questionnaire and let us know how we are doing. Thank you for your interest in improving the quality of services we provide to you.

QI Satisfactions Survey
I am a (check one):
Service recipient (parent/youth) Funding or referral source representative
Please check one program about which you are commenting:
APT	Centralized Intake Unit
Day Treatment	Early Head Start
Families United Network	Foster Care/Adoption
Group Home	Guidance Clinic
Home and Community Based Services Waiver	International Adoption
Mental Health/Juvenile Justice	Miriam House
Neil Hellman School	Wasson/Rathbone
Orissa Healy House	Prevention
RTF	School Support Project
Please respond to each statement below. Leave blank if non-applicable.
1.) The services I am receiving are helpful.	No Yes
2.) It is easy to get services.	No Yes
3.) I receive the right services.	No Yes
4.) All of the services I need are offered.	No Yes
5.) I am treated as a partner in decision making and planning.	No Yes
6.) Staff members are available when I need help.	No Yes
7.) Staff members respond quickly.	No Yes
8.) Staff members at Parsons treat me with respect.	No Yes
9.) Staff members at Parsons are supportive.	No Yes
10.) Staff members at Parsons care about my concerns.	No Yes
11.) Staff members keep me informed.	No Yes
12.) I have been notified of my rights and responsibilities.	No Yes
13.) I know who to tell if I have a concern.	No Yes
14.) The buildings and grounds are well maintained.	No Yes
15.) Overall, I have had a very good experience with Parsons.	No Yes

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