Training & Research
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Tell Us How We Are Doing
When you have a concern regarding the quality of service that you are receiving through Parsons we would like to help. Follow these four steps:
Share your concern with your primary worker.
If he or she is unable to help, contact the program director.
If the program director is unable to help, write to Parsons' CEO, Raymond Schimmer, at 60 Academy Road, Albany, NY 12208.
Community-based organizations may be able to help you with any unresolved concerns you may have. Please view our brochure for more information at Your Opinion Matters (English).pdf or Your Opinion Matters (Spanish).pdf.
Contact QI to share your concerns and experiences at 518.426.2600 or via e-mail at qi@parsonscenter.org.
We will give you a written response within ten business days to any concerns you share in writing. Parsons is committed to resolving these concerns rapidly and fairly, always treating clients with respect and dignity. Services for clients who express concerns are never withdrawn or withheld because of the expression of concern.
Parsons is committed to providing comprehensive services of the highest possible quality and strives to improve these services. Our Continuous Quality Improvement Plan identifies a framework for a planned, systematic, organization-wide approach to designing, measuring, assessing, and improving the Center's performance.
The objectives of the Continuous Quality Improvement Plan are:
To assure that Parsons continuously improves the quality of services it provides.
To identify customer needs and to design processes that will help meet those needs.
To collect and analyze data which will help assess Center-wide levels of performance.
To use comparative data to measure the quality of organizational processes and outcomes.
To identify priorities for improvement efforts, focusing on those processes and outcomes that are high risk, high volume, problem prone, or costly.
To consider customer perspectives about quality, the need for improvement, and experiences with service delivery.
To take actions aimed at improving processes and outcomes, and to evaluate the success of these actions.
To ensure that the Board of Directors, the administrative executive group, and staff members at all levels are knowledgeable about and have the opportunity to contribute to the Center's continuous quality improvement.
You are an important part of the Continuous Quality Improvement Plan. Your opinions, suggestions, and concerns are important to us.